Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Latest Consumer Focus News
Consumer champion backs calls for competition investigation on energy prices
Consumer Focus is backing calls from concerned MPs for a Competition Commission investigation into whether the ‘big six’ energy companies are failing to pass on wholesale energy price cuts to consumers. The consumer champion is supporting an Early Day Motion being tabled today (Wednesday 25 Nov) by John Grogan MP and is writing to all MPs [...]
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.