the watchdog for postal services

Postwatch is an independent organisation, not attached to the Royal Mail Group or part of the Government. Postwatch was set up to ensure that Royal Mail and any licensed postal providers, give the best service possible to you, their customer.

Post offices are visited by twenty eight million people at least once every week. On average, we send 100 letters and receive over five times that amount from friends and businesses each year. Just about everyone of every age and every background uses the post in some way and they need an effective consumer body to make sure their views are heard. This is why Postwatch was set up.

You can find more information about Postwatch people and policies - The Postwatch Council, Council Documents and Information Policies.

Postwatch regional contact details and other useful organisations.

If you would like to receive any information on this website in a different format, or cannot find what you are looking for, please call 08456 013265 or e-mail This email address is being protected from spam bots, you need Javascript enabled to view it

For regular news updates and the opportunity to comment, visit the Postwatch blog.