Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Consumer Focus welcomes Ofgem’s decision to levy a significant fine on SSE for systemic failure in its direct selling operations
Adam Scorer, Director of Policy at Consumer Focus said: ‘This is not a case of one bad apple or one rogue sales team. The problems at SSE affected the whole direct selling operation and represent a fundamental failure at one of our biggest energy companies. Other companies have also broken direct selling. This has been [...]
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Consumers with energy or postal complaints should contact the relevant company in the first instance. The Citizens Advice consumer service can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. The Citizens Advice consumer service can be contacted on 08454 04 05 06.