Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Thorough investigation of energy misselling is needed says Consumer Focus
Welcoming today’s announcement by Ofgem of an investigation into doorstep and telephone energy sales practices by four of the ‘Big Six’ energy suppliers, Audrey Gallacher, Head of Energy at Consumer Focus, said: ‘This is a welcome step by Ofgem to address years of customers getting a bad deal on energy prices on their doorstep. ‘Complaints have declined [...]
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.