Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Latest Consumer Focus News
January e-newsletter: The latest energy news, the lowdown on online public services and more
This month: - Energy news - Post news - What consumers think of online public services - Downsides to digital - What’s new from Consumer Focus – our latest research - Behaviour change and CSR conference
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.